CUSTOMER SERVICE HELP LINE
For any queries, the Masoom Toys customer service helpline(+91 6269505368) is open from Tuesday to Sunday 10 am to 7 pm a. The helpline is closed on Monday and National Holidays, but if possible Masoom Toys will try it’s best to resolve queries as soon as possible.
RETURN, CANCELLATION & REFUND
Masoom Toys provides an option of returning any products purchased within 24 hours of its receipt in the following conditions:
USED PRODUCT
A product cannot be returned once it has been used, worn out or torn/damaged. Please ensure that the product is in original condition and unused. You need to return the product with all the price tags, original packing, labels and invoice.
SUSPECT DAMAGE
At times, the outer packaging may appear to be damaged, but the actual product is just fine in most of such cases. Masoom Toys doesn’t take any liability for the damage of packaging. Get in touch with our customer care at +91 6269505368 (Tuesday to Sunday): 10am to 7pm) within 24 hours of delivery of the product, in case the product arrives damaged.
DEFECTIVE PRODUCT
In case, you get a defective or damaged product from our side, we will return or replace it. Please pursue the following process for returning an item purchased from Masoom Toys.
- Call us or Whatsapp at +91 6269505368 and provide your Order details with your Order-ID number.
- Our customer care executive will confirm about your return request ASAP.
- The customer care executive will inform you about the product returning process.
- For complaints on defective products, an email from the customer has to be sent to the respective brand authorities notifying them of the defect in the product with images and videos to validate the claim. This first email should be sent to themasoomtoys@gmail.com. Our sales representative with share the brand email address at which the request needs to be raised. Without this step, a claim for a defective product will not be accepted by Masoom Toys.
DISCOUNTED PRODUCT
If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.
CANCELLATION
Once an order has been shipped, it cannot be cancelled.
If an order hasn’t been shipped, please go to Contact Us page and Whatsapp us on +91 6269505368 with your Order ID and Code CANCEL with it
** Orders will be fulfilled as per availability.
** No refund option will be available due to any price change at any time.
Masoom Toys reserves the right to cancel orders without prior intimation.